CRM Productivity Tools for Outlook

Maximize the benefits of your CRM
Salesforce, SugarCRM & SuiteCRM
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Collaboration Tool
Approval Tool
CRM Data Sync Tool
Admin Tools
Sales Managers' Tools
Opportunity Tracking Tool
Actionable Emails Tool
Email Integration &
Automation Tool
Save Time

Eliminate the need to constantly switch between Outlook and the CRM - Do all your CRM work from Outlook!

Increase Adoption & Utilization

Integrating CRM into users’ natural flow of working with Outlook makes them adopt CRM much quicker and use it much more.

Automate, Automate, Automate

Minimize manual data entry and automate repetitive work such as generating and sending quotes and invoices.

Fully Customizable

Customize FrontEnd to your business needs including custom modules / fields, side-panel and group-based configurations.

``It is an enormous time-saver to be able to operate solely within Outlook without having to constantly switch back and forth between programs. When response times can be the deciding factor in fast-paced sales & communication, the seamless integration that Implicit FrontEnd provides is irreplaceable.``

Kyle PerrinSales Manager, Romtec

``Implicit FrontEnd is a top-notch Outlook integration platform for SuiteCRM. Having the CRM information right at your fingertips in Outlook makes the overall CRM adoption process and value much more achievable.``

Steve KosovichPresident, Alphanomix
  • Collaboration andApproval Tool

    • Collaboration and Approval Tool

    Collaborate with your colleagues and capture important internal email discussions and approval requests
    Internal email discussions often contain important information that should become part of the CRM record for future reference or audit trail purposes. Whether you are discussing pricing or gathering information for a quote, the collaboration tool allows you to track and capture email correspondence from all participants and generate a collaboration log inside the related CRM record.

     

    The approval tool allows you to request your sales manager’s approval via Outlook prior to offering a discount or sending a quote to a customer. It allows you to capture all email correspondence with your designated approvers, including when and by whom the request was approved or declined, and generate an approval log inside the related CRM record.

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  • CRM Data Sync Tool

    • CRM Data Sync Tool

    Sync all CRM data to Outlook and do all CRM work from Outlook
    If you prefer to stay in Outlook to do your CRM work, we will sync the CRM data to your Outlook. In addition to syncing Outlook native data such as calendars and contacts, the sync tool allows you to sync all CRM data types such as accounts, opportunities, quotes etc. as well as your own custom modules / fields.
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  • Email Integration & Automation Tool

    • Email Integration & Automation Tool

    Leverage the power of Outlook to automate email and documents creation and archiving
    FrontEnd provides a wide variety of methods to archive email from Outlook to the CRM ranging from manual archiving of emails, complete email conversations to a high-end auto archiving engine that allows you to define your own custom rules. Email archiving rules can be defined at the corporate level and at the individual user level.

     

    Save time by automating creation of CRM documents directly as email attachments in Outlook. It also allows you to standardize outbound emails by allowing users to select from CRM templates.

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  • Opportunity Tracking Tool

    • Opportunity Tracking Tool

    Track opportunities and capture customers’ emails directly into their related records
    Track and capture your email correspondence with your customers related to opportunities. The tracking tool allows you to automatically identify the opportunity for a specific email, archive the email to the opportunity record and present information relevant to that opportunity to assist you in quickly identifying the CRM context for each email.
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  • Actionable Emails Tool

    • Actionable Emails Tool

    Convert your customers’ emails into a prioritized list of daily CRM action items
    For many salespeople, the majority of their CRM work is triggered by emails from customers and prospects. The  sheer volume of daily emails makes it a challenge to manage all the activities that originate from these customers’ emails.

     

    The Actionable Emails tool creates a new type of CRM activity called “Actionable Email”. It allows you to queue up those customers’ emails that require you to take actions such as preparing and sending quotes. You can then prioritize them in the context of their related CRM accounts/opportunities and track their progress until they are done. It helps you manage your time and ensure that no customers’ emails fall between the cracks.

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  • Sales Managers Productivity Tool

    • Sales Managers Productivity Tool

    Track & manage your sales team’s activities, adjust priorities and re-assign to other members when needed
    Keep track of your sales team activities and the actions they take in response to customers emails. You can intervene, when necessary to adjust their priorities or re-assign actions to other team members. Generate reports with valuable insight into your sales team performance & responsiveness
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    What our clients say, matters the most to us!

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    It’s easy for me to recognize a FIRST-CLASS product. This is certainly of that caliber. Everything about it is top rated. The installation was very easy. The documentation is well written, and easy to understand. Response to a technical question was answered within 2 hours... Keep up the awesome work!

    Jim KramerIT Manager

    After extensive research and evaluations, we selected Suite CRM with Implicit for Outlook integration. Without Implicit our CRM implementation would have fallen on the failed CRM projects pile. Implicit is a critical component of our technology solution for our agency.

    Joe SteeleIT Manager

    Implicit has provided tremendous improvements in efficiency. Our ability to stay focused on our email through Outlook while automatically adding our activity to SuiteCRM has allowed us to organize our communications effectively related to each customer and opportunity.

    Patrick O’HaraVice President of Sales

    The connectivity and synergy between SugarCRM and Implicit FrontEnd is about as good as one could ask for... If you're a company using SugarCRM, FrontEnd is an absolute must-have... 10/10 customer service.

    Freddy JreisatTravel Account Manager

    Implicit is a game changer when it comes to CRM interaction and is a wonderful tool for encouraging better engagement.

    Greg GibbMarketing Manager

    Implicit saves us a lot of time by enabling us to easily sync the communication or to create new CRM entries without leaving outlook. Your support is always fast and 100% targeted. Thank you!

    Henrik BeckerHead of Marketing & Sales

    Many folks at my company won't ever login to the CRM website, but they live in Outlook all day long. Now, thanks to Implicit FrontEnd, critical client data finds its way ``automagically`` to where the company can leverage its own information

    Steve SchultzConstruction Technical Trainer

    DaXtra has been an Implicit customer for the last 5 years. We use Implicit FrontEnd to drive efficiencies across our Global Sales, Account Management, and Customer Success teams.

    Terry BustamanteSales Director

    Implicit enables us to function almost as if our CRM and Outlook are one system. It has made an immediate impact on our productivity and efficiency.

    Alan MockManager, Recordkeeping Services

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