Get Valuable AI Insights into your Customers Interactions via Outlook

Use AI to generate summaries of Customers’ email threads and Teams meetings that you can quickly review including key discussion topics, points and follow ups. Drill down into emails where topics were discussed. Minimize manual data entry by having AI extract information from emails and meetings and generate CRM records.
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Discover how integrating AI into your daily CRM work in Outlook, can boost your productivity and save you time.

Save Time Reviewing Email Threads

Use AI to condense long and complex email threads into concise summaries, eliminating redundant reading and allowing you to focus on the key points, decisions and action items.

Summarize Online Meetings

AI generates concise insights highlighting important discussions and decisions taken, allowing you to focus on follow-up action items. Team members can rely on AI Insights to stay informed without having to attend every meeting.

Generate AI Insights for CRM Records

Select a CRM record and generate email insights based on emails that have been logged to those records by any of your team members. This enables you, for example, to summarize all emails related to an account, opportunity or case.

Find Emails by Topic

Easily find emails where certain topics were discussed with customers. Extract list of key topics discussed in a conversation and drill down to review the corresponding emails.

Minimize Manual Work with AI

Save time and eliminate redundant manual data entry by having AI extract CRM information from emails and meetings and automatically create CRM records.

Share AI Insights via CRM

Enable team members to catch up on ongoing conversations via the CRM without having to review entire email threads and ensuring everyone is aligned and has access to key points.

Already have an Outlook Integration solution?

Add Al capabilities to your existing Outlook Integration product

Implicit AI Insights for Outlook is also available as a companion solution designed to work in conjunction with any SugarCRM or SuiteCRM Outlook integration product.

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Make the most of your CRM

Increase Productivity, Efficiency and User Adoption

Implicit has provided tremendous improvements in efficiency. Our ability to stay focused on our email through Outlook while automatically adding our activity to SuiteCRM has allowed us to organize our communications effectively related to each customer and opportunity.

Patrick O’HaraVice President of Sales

Implicit enables us to function almost as if our CRM and Outlook are one system. It has made an immediate impact on our productivity and efficiency.

Alan MockManager, Recordkeeping Services

Simple, intuitive and flexible Outlook Integration
with powerful Al capabilities

Implicit for Outlook AI is an enterprise-class CRM Outlook integration combining a simple and intuitive user interface with powerful AI capabilities. It provides full access to all CRM records without having to leave Outlook.
Outlook Integration Functionality
  • Browse, view, update and create CRM records in real-time directly from Outlook
  • Archive emails to CRM records
  • Automatically bring all your customizations to Outlook
  • Keep Outlook and your CRM in Full Sync
AI Functionality
  • Summarize long and complex email threads from CRM records or from Outlook
  • Extract list of key discussion topics, and drill down to review the corresponding emails.
  • Summarize customers’ meeting, highlighting important discussion topics and follow ups
  • Save and share AI insights via CRM
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What our clients say, matters the most to us!

It’s easy for me to recognize a FIRST-CLASS product. This is certainly of that caliber. Everything about it is top rated. The installation was very easy. The documentation is well written, and easy to understand. Response to a technical question was answered within 2 hours... Keep up the awesome work!

Jim KramerIT Manager

After extensive research and evaluations, we selected Suite CRM with Implicit for Outlook integration. Without Implicit our CRM implementation would have fallen on the failed CRM projects pile. Implicit is a critical component of our technology solution for our agency.

Joe SteeleIT Manager

Implicit has provided tremendous improvements in efficiency. Our ability to stay focused on our email through Outlook while automatically adding our activity to SuiteCRM has allowed us to organize our communications effectively related to each customer and opportunity.

Patrick O’HaraVice President of Sales

The connectivity and synergy between SugarCRM and Implicit FrontEnd is about as good as one could ask for... If you're a company using SugarCRM, FrontEnd is an absolute must-have... 10/10 customer service.

Freddy JreisatTravel Account Manager

Implicit is a game changer when it comes to CRM interaction and is a wonderful tool for encouraging better engagement.

Greg GibbMarketing Manager

Implicit saves us a lot of time by enabling us to easily sync the communication or to create new CRM entries without leaving outlook. Your support is always fast and 100% targeted. Thank you!

Henrik BeckerHead of Marketing & Sales

Many folks at my company won't ever login to the CRM website, but they live in Outlook all day long. Now, thanks to Implicit FrontEnd, critical client data finds its way ``automagically`` to where the company can leverage its own information

Steve SchultzConstruction Technical Trainer

DaXtra has been an Implicit customer for the last 5 years. We use Implicit FrontEnd to drive efficiencies across our Global Sales, Account Management, and Customer Success teams.

Terry BustamanteSales Director

Implicit enables us to function almost as if our CRM and Outlook are one system. It has made an immediate impact on our productivity and efficiency.

Alan MockManager, Recordkeeping Services

Schedule an appointment with us to
discuss your requirements and see
the system in action