Simple, intuitive, flexible and powerful Outlook Integration
Implicit for Outlook AI is an enterprise-class CRM Outlook integration combining a simple and intuitive user interface with powerful AI capabilities. It provides full access to all CRM records without having to leave Outlook.
Access all your CRM records in real-time directly from Outlook
Browse, create, view and update CRM records using their native CRM layouts, including all related records (sub-panels)..
Automatically bring all your customizations to Outlook
Custom modules, custom fields, and customized views are dynamically and automatically detected and presented in Outlook.
Archive Emails in CRM Records
Archive emails manually to corresponding CRM records or create rules for automatic archiving
Keep Outlook and your CRM in Full Sync
Full two-way sync of calendars and contacts.
Your AI Companion for your daily CRM work in Outlook
AI-CRM Companion in Outlook
Put AI to work to condense long and complex email threads, and lengthy meeting recordings or notes to concise summaries that you can quickly review, allowing you to focus on the key points, decisions and action items.
AI is Tightly Integrated with your CRM
Implicit AI insights are stored and shared via the CRM and are accessible from Outlook.
In addition, Implicit enables you to generate insights for emails that were archived to specific CRM records by multiple users.
Integration across Microsoft 365 Services
Implicit integrates your CRM with multiple Microsoft 365 cloud-based services: Exchange online / Outlook, Microsoft Teams, Azure Open AI, and Microsoft Entra.
AI Insights for your Customers’ Emails in Outlook / CRM Records
Condense long and complex email threads into concise summaries, eliminating redundant reading and allowing you to focus on the key points, decisions and action items.
- Generate AI Insights for emails related to any CRM record or email conversations in Outlook.
- Key topics linked to corresponding emails where topics were discussed, allowing you to find emails by topics.
- One-line per email concise summary allowing you to review long threads very quickly.
- Share AI Insights via CRM enable team members to catch up on ongoing conversations via the CRM without having to review entire email threads and ensuring everyone is aligned and has access to key points.
AI Insights for your Customers’ Teams Meetings
Save time reviewing lengthy meeting recordings or notes. Use AI to generate concise meeting summaries, highlighting important discussions topics and decisions.
- Focus on follow-up action items and have AI generate CRM tasks.
- Share via CRM, enabling team members to rely on AI Insights to stay informed without having to attend every meeting